Team Management
Add team members, assign roles, and manage permissions for your CallScaler business.
Overview
CallScaler lets you invite team members to collaborate in your business workspace. Each member gets their own login credentials and can access the dashboard, call logs, and other features based on their assigned role.
Inviting Users
Go to Users in the sidebar and click "Add User." Enter the team member's email address and set a temporary password. Choose their role (Admin, Manager, or Member). The new user can log in immediately with these credentials and change their password.
Roles & Permissions
CallScaler has three permission levels:
- •Admin — Full access to everything: numbers, call flows, billing, settings, users. Can add/remove team members and manage the account.
- •Manager — Can manage numbers, call flows, and view all reports. Cannot access billing or account settings.
- •Member — View-only access to call logs, reports, and the dashboard. Cannot modify configuration.
Removing Team Members
To remove a team member, go to the Users page and click the remove button next to their name. Their access is revoked immediately. All call data, recordings, and history associated with the business remain intact — nothing is deleted when a user is removed.
User Limits by Plan
The number of team members you can add depends on your plan:
- •Starter: 2 team members included
- •Professional: 10 team members included
- •Enterprise: Unlimited team members
- •Additional users on Starter/Professional plans: $10/user/month