CallScaler Documentation

Quick Start Guide

Get up and running with CallScaler in under 5 minutes. Buy a number, create a call flow, and start tracking calls.

Account Setup

Configure your CallScaler account settings, profile, and preferences.

Creating Your First Business

Understand how businesses work in CallScaler and how to set up your first one.

How Call Tracking Works

Understand the fundamentals of call tracking and how CallScaler attributes calls to marketing sources.

Setting Up Tracking Numbers

Learn how to buy, organize, and manage tracking numbers in CallScaler.

Number Pools & DNI

Set up Dynamic Number Insertion to track website visitors at the session level.

Understanding Call Attribution

Learn how CallScaler attributes calls to specific marketing sources, campaigns, and keywords.

What Are Call Flows?

Understand how call flows work and how they control what happens when someone calls your tracking number.

Call Flow Step Types

Detailed guide to all 10 call flow step types: Greeting, Forward, Voicemail, IVR, Multi-Ring, Schedule, Round Robin, Zip Code, Tag-Based, and Webhook.

Call Flow Settings

Configure recording, whisper messages, Press 1, caller ID, robocall blocking, and automations for your call flows.

Call Flow Versioning

Understand how call flow versions work and how to safely make changes to active call flows.

Form Tracking

Track form submissions on your website alongside phone calls for complete lead attribution.

Website Tracking Snippet

Install the CallScaler tracking snippet on your website to enable DNI and form tracking.

SMS & Conversations

Send and receive text messages through your tracking numbers with full conversation tracking.

10DLC Registration

Register your brand and campaigns for SMS compliance with US carrier requirements.

Dashboard & Reporting

Understand your call tracking analytics dashboard and reporting features.

Call Log & Filters

Navigate and filter your call log to find specific calls, export data, and manage call details.

Voicemails

Manage voicemail recordings, listen to messages, and set up voicemail notifications.

Qualified Calls

Mark calls as qualified leads and track conversion quality across your campaigns.

Team Management

Add team members, assign roles, and manage permissions for your CallScaler business.

Addons Overview

Extend CallScaler with powerful addons for website tracking, ad integrations, robocall blocking, and more.

Website Tracking Addon

Enable Dynamic Number Insertion and form tracking on your website.

Ad Platform Integrations

Connect CallScaler with Google Ads, Meta Ads, and Microsoft Ads to track offline call conversions.

Robocall Extinguisher

AI-powered robocall and spam call detection with automatic blocking.

Outbound Calling

Make outbound calls through your CallScaler tracking numbers.

Data Retention

Extend the storage period for your call records, recordings, and transcriptions.

Pay Per Call

Run or participate in pay-per-call campaigns with CallScaler's PPC marketplace.

White Labeling

Resell CallScaler under your own brand with custom domain, logo, and pricing.

Settings & Profile

Manage your profile, preferences, and account settings.

Billing & Plans

Understand CallScaler's pricing, plans, and billing system.

API Reference

Programmatically access CallScaler's features through the RESTful API.

API Endpoints

Complete reference of all available API endpoints for numbers, call flows, calls, billing, and more.

Webhooks

Receive real-time notifications when calls, voicemails, and form submissions occur.

Frequently Asked Questions

Common questions and answers about CallScaler's features, pricing, and support.