Frequently Asked Questions

This depends on your plan. Starter includes 10 numbers, Professional includes 50, and Enterprise includes unlimited numbers. You can always purchase additional numbers beyond your plan's included amount for $1.50/month (local) or $3.00/month (toll-free).

Yes! We support number porting from most carriers. Contact support to start a port request. Porting typically takes 7–14 business days depending on your current carrier.

You pay a monthly subscription fee plus usage-based charges. Usage charges (calls, texts, recordings, transcriptions) are deducted from your account balance. You can add funds manually or enable auto top-up.

Yes! All new accounts get a 14-day free trial with a $10 starting balance. Trial accounts are limited to 1 tracking number. No credit card is required to start.

Yes. Cancel from Settings → Cancel Subscription. Your account remains active until the end of your billing period. No cancellation fees or contracts.

Currently CallScaler supports US and Canadian numbers. International number support is on our roadmap.

Recordings are stored securely and accessible from the Call Log. Default retention is 90 days. The Data Retention addon extends this to up to 7 years.

Calls will still be routed but recording, transcription, and other paid features will be paused until you add funds. Enable auto top-up to prevent this.

Yes! All plans include API access. The API lets you manage numbers, call flows, access call logs, and more programmatically. See the API Reference section for details.

Submit a support ticket from your dashboard (Help → Support Tickets). Enterprise customers get priority support with faster response times. You can also email support directly.