FAQ
Common questions and answers about CallScaler.
Where do I find help in the docs?
Every page in this site lives in the left-hand sidebar, grouped by topic — Getting Started, Tracking, Call Flows, Features, Addons, Account, API, and Support. The Quick Start callouts at the top of the docs homepage cover the three things every new account does first. Use the search box in the top right to jump to any doc by keyword.
Can I keep my existing numbers?
Yes. CallScaler supports number porting from most carriers. Submit a porting request from the Numbers page. Porting typically takes 7 to 14 business days. See the Number Porting doc for the full LOA + bill-copy walkthrough.
How does billing work?
You pay a monthly subscription plus usage-based charges. Usage charges are deducted from your account balance. You can add funds manually or enable auto top-up. Check your current rates on your billing page (Settings → Billing).
Can I cancel anytime?
Yes. Cancel from Settings. Your account remains active until the end of your billing period. No cancellation fees or contracts.
Do you support international numbers?
Currently CallScaler supports US and Canadian numbers. International number support is on our roadmap.
How are recordings stored?
Recordings are stored securely and accessible from the Call Log. CallScaler retains call recordings, transcripts, and related data for 5 years on every plan at no extra cost — see Data Retention for the full list of what's covered.
What happens if my balance runs out?
Calls will still be routed, but recording, transcription, and other paid features will be paused until you add funds. Enable auto top-up to prevent this.
Do you offer API access?
Yes. All plans include API access. See the API section for details.
How do I get support?
Submit a support ticket from your dashboard. You can also email support directly from the Help section.
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