Questions about pricing, features, or migrating from another platform? Our team is here to help.
Fastest way to reach us. Click the chat bubble in your dashboard for real-time help.
Open DashboardSend us a message at support@callscaler.com. We respond within 4 hours during business hours.
support@callscaler.comHave questions about pricing, enterprise plans, or migrations? Our team can help.
Contact SalesWe typically respond within 4 hours during business hours (9 AM – 6 PM EST, Monday–Friday). In-app support is the fastest channel. Critical issues are handled within 1 hour.
Yes! We offer free migration assistance for customers switching from CallRail, CallTrackingMetrics, Ringba, or any other call tracking platform. We'll help you set up numbers, transfer call flows, and configure integrations.
For businesses with very high volume needs or custom requirements, we can create tailored plans. Contact our sales team to discuss your specific needs.
We don't currently offer phone support — all support is handled via in-app chat and email. This lets us track every conversation, share screenshots and links, and ensure nothing falls through the cracks.
Yes, you can check our platform status and uptime history at status.callscaler.com. We maintain 99.9%+ uptime and notify customers of any maintenance windows in advance.
Absolutely. We love feature requests. Send them through in-app support or email. Many of our best features came directly from customer suggestions.
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