Call Tracking Log with Recordings, Transcripts and AI Summaries

Everything about a call in one place

Click any call in the log and you see everything: the full recording with playback controls, the AI transcription with speaker labels, the AI summary explaining what the caller wanted, the lead score from 0 to 100, the source attribution (which campaign, keyword, and landing page), caller ID, location, duration, and any tags or notes. This single view eliminates the need to jump between tools to understand a call.

Search and filter for specific calls

The call log supports full-text search across transcriptions, so you can search for 'roof repair' and find every call where someone mentioned roofing. Filter by date range, source, campaign, answered or missed status, minimum lead score, call duration, and phone number. You can combine these filters to create very specific views like 'all qualified Google Ads calls over 2 minutes in the last 30 days.'

Exporting call data

Export any filtered view to CSV with all call fields including recording URLs, transcription text, AI summaries, lead scores, and source data. The export includes every column visible in the log plus additional metadata. Use exports for client reporting, compliance records, or to feed data into external analytics tools.

How the call log fits into your workflow

Most teams check the call log daily to review missed calls, listen to recordings of high-value leads, and spot quality issues. Sales managers use the lead score filter to identify hot leads that need immediate follow-up. Agency account managers use it to pull client-specific call data for monthly reports. The call log is the operational center of your call tracking setup.

Call log for quality assurance

Use the call log to maintain consistent call quality:

• Filter by lead score to find calls where high-value leads may have been mishandled
• Listen to recordings of missed calls to understand why they went unanswered
• Read AI summaries to spot-check call quality without listening to every recording
• Search transcripts for specific phrases to verify agents follow scripts

Advanced call log filtering

Combine filters to answer specific business questions:

• Show only missed calls from Google Ads in the last 7 days to quantify lost leads
• Filter for calls scoring 80+ to review your hottest leads for follow-up
• Search for competitor mentions across all calls to understand your competitive position
• Filter by specific tracking numbers to review performance of individual campaigns

Call log tips for pay-per-call networks

Pay-per-call operators use the call log to verify billing, resolve disputes, and monitor network quality. Filter by buyer to see all calls routed to a specific partner. Check lead scores and AI summaries to validate that calls meet quality criteria. Export filtered call data for billing reconciliation. The call log provides the objective record both buyers and publishers need to trust the network.

Getting the most from your call log

Set up a daily routine: first, check missed calls and follow up immediately. Then scan AI summaries of completed calls to spot any issues. Review lead scores to identify your best leads of the day. Finally, check the source breakdown to see which campaigns are performing. This 5-minute daily review keeps you on top of every lead and campaign without getting buried in recordings.