CallScaler Product Changelog and Release Notes

Every accepted ping/post response, and the API spec popup you hand to publishers, now returns min_duration_seconds, so a publisher's bidding system can see exactly how long a call must stay connected to qualify for the quoted bid. The response already told them the routing window (ttl_seconds); now the qualifying duration is included too. The value is the minimum set on the campaign, falling back to the offer's default, and is 0 when there's no minimum. It's the same threshold used to qualify the call for payout, and it's returned for both fixed-rate and auction campaigns.

When a call flow is built as a chain of "Forward" steps that fail over to the next number, for example, ring office, then ring answering service, then voicemail, the call log was always showing the first number in the chain as the destination, even when the call was picked up by the second or later number. The destination now updates to whichever forward number actually answered, and shows blank when the call rolled all the way to voicemail. Historical calls for affected accounts have been corrected the same way using carrier data.

The Add Buyer and Add Publisher dialogs now include a "Send welcome email" checkbox, on by default. Uncheck it to create the buyer or publisher in your network without auto-emailing them login credentials, useful when you want to set up real-time-bidding specs, numbers, or payouts for them first and invite them later. The default still sends the email, so nothing changes for the way you add people today.

Until now, only Real-Time Bidding could send calls to your buyers. Now you can attach a buyer to almost any step in a call flow, Forward, Ring Multiple People, Phone Menu, Business Hours, or Rotate Between Agents. Pick the buyer, set a per-call price, and matching calls ring that buyer's number, show up in their dashboard, and draw down their balance automatically. Paused, out-of-hours, capped, or out-of-balance buyers are handled just like in Real-Time Bidding, the call moves on to the next available destination, and when several buyers are attached the funded ones are preferred. Only pay-per-call accounts see the buyer option.

You can now pause a buyer so they stop receiving inbound calls, then resume them anytime. Buyers pause themselves from the new Pause control in their top bar; network operators can pause any buyer from the Buyers tab, the buyer detail page, or directly on a Real-Time Bidding step. The two controls are independent, a buyer can lift only their own pause, and the network operator can lift only theirs, so there's never any confusion about who paused whom. A paused buyer is skipped the moment a call comes in and starts receiving calls again the instant they're resumed.

White Label can now send your client emails from your own domain instead of CallScaler. In your White Label settings, turn on "Send Emails From Your Domain," choose a sending subdomain like mail.yourdomain.com, add the DNS records we generate for you, and click Verify. Once connected, your notifications (password resets, call and voicemail alerts, team invites, scheduled reports, and more) arrive from your address with your brand name, color, and links. Until you verify, everything keeps sending from CallScaler so nothing breaks.

Every campaign you assign a publisher now comes with a ready-to-share Real-Time Bidding endpoint. Publishers can add you as a buyer in their own bidding system and ping you for live calls, you bid, and on a win they route the caller to the campaign's tracking number. This now works on every campaign, including fixed-payout ones, not just auction campaigns.

The buyer screens were hard to use on a phone. Fixed across the board:

• •Dashboard no longer runs off the screen: the balance, "Add funds" / "Buyer settings" buttons, and account menu now fit the width instead of being cut off, and the two buttons stack for easier tapping.
• •Recent calls is hidden on phones (it needed sideways scrolling) — view your full call list from the Calls tab.
• •Buyer Settings hours of operation now fit narrow screens, so the open/close time pickers no longer overflow.

New voicemail emails now include the name you gave the tracking number, and put that name before the number in the subject line, so you can tell at a glance which line a voicemail came in on without opening the email.

The form for requesting to post a call-buying offer on the Marketplace was rejecting every submission with a verification error. It now submits correctly.

• •View all of a publisher's calls straight from the publishers list row menu.
• •View a single campaign's calls: each campaign now has a "View calls" action, both on the publisher page and in the quick-look sidebar.
• •Suspend or resume a campaign from the quick-look sidebar: the sidebar campaign cards now have an actions menu, so you no longer have to open the full page to pause a single campaign.